Article ID: 125486, created on May 13, 2015, last review on May 13, 2015

  • Applies to:
  • Business Automation

Symptoms

Attempt to change NS for the domain fails:

Name Servers update was failed. Can not modify name servers due to unable to set cookie with OpenSRS server. OpenSRS response: [415] Authentication Error. For support regarding <domain name>, please contact your reseller, <Vendor name> via the following: <Vendors contact Details>. This company may be contacted for domain login/passwords, DNS/Nameserver changes, and general domain support questions.

Cause

The external domain data is missing or incorrect. On the domain registration through BA a specific domain data is received from the registrar and is inserted to DomainExtData table. In case of missing data it means the subscription has been created manually with API or sales order was completed with the domain conflict resolver.

Resolution

Check the domain additional data: Home> Services> Domains> Domain #ID name.tld > Additional Information

There should be the parameters DomainID, Login, Password

If that is missing or incorrect, update it with DomainExtDataAdd_API call. Note, the correct parameterID for Password is Passwd.

Search Words

OpenSRS response: [415] Authentication Error.

Name Servers update was failed.

opensrs

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