Article ID: 125217, created on Apr 14, 2015, last review on Mar 23, 2016

  • Applies to:
  • Business Automation 5.5

Symptoms

Resource upgrade order does not contain any Provisioning Items in the Control Panel. Checking the Order details in the BA database we can see that Order has a Provisioning Item which is stuck in the "Parent Order Item still in progress" status.

Cause

Resource which is processed by the provisioning item has misconfiguration (recursive requirement - it depends on itself).

Resolution

Remove faulty requirement from the Resource configuration:

Home > Products > Resources > ResourceID > "Depends On" tab

or

Home > Products > Resources > ResourceID > "Necessary To" tab.

Cancel the current order and place a new one.

Search Words

Order is not waiting for any long running operation to finish

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