Article ID: 125151, created on Apr 7, 2015, last review on Apr 7, 2015

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5

Symptoms

An error is shown when trying to open File Manager for NG webspace in CCP:

Invalid backend configuration.
Readable volumes not available.

Cause

Network issues

Resolution

The problem could be caused by network problems, e.g. it is impossible to connect from File Manager host to NG webserver. To verify it, try to connect to port 21 from File manager host:

# ftp ftp.d1234567-1234.provider.tld
Timeout..

Try to ping the host with webspace:

[root@fm01 ~]# ping 5.4.3.2
PING 5.4.3.2 (5.4.3.2) 56(84) bytes of data.
--- 5.4.3.2 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3001ms

Please fix connectivity issues: webspace should be accessible from File Manager host.

Search Words

Invalid Backend Configuration when using Firefox

Invalid backend configuration. Readable volumes not available.

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