Article ID: 125129, created on Apr 5, 2015, last review on Apr 5, 2015

  • Applies to:
  • Plesk Automation 11.5

Symptoms

Moving operation fails on 'copy-web-content' stage:

[ERROR]  copy-hosting/copy-web-content| Failed to execute remote command, retry in 10 seconds
[ERROR]  copy-hosting/copy-web-content| Failed to execute remote command, retry in 10 seconds
[ERROR]  copy-hosting/copy-web-content| Failed to execute remote command, retry in 10 seconds
[ERROR]  copy-hosting/copy-web-content| Failed to execute remote command, retry in 10 seconds
[ERROR]  copy-hosting/copy-web-content| Failed to perform an action on the following subscription(s): 'csmb-scbm.ca'. Exception message: The command "icacls "c:\ppa-move-subscriptions" /grant Administrator:(OI)(CI)F" executed at PPA service node 'msws-104-45-140' (#31, 10.48.0.7) returned a non-zero exit code.
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Stderr:
Administrator: No mapping between account names and security IDs was done.

============================================================================
Stdout:
Successfully processed 0 files; Failed processing 1 files

============================================================================

Cause

Migration tools tries to configure the necessary permissions of c:\ppa-move-subscriptions to Administrator, but fails since there is no user 'Administrator' of the destination node.

Resolution

  1. Add the user 'Administrator' to destination node and add him to 'Administrators' group.

    1. Server Manager > Configuration > Local Users and Groups > Right click on 'Users' > New User > Administrator
    2. Server Manager > Configuration > Local Users and Groups > Groups > Double click on 'Administrators' group > Add Administrator account

    or execute in command line:

    >net user Administrator Testpass01 /ADD
    
    >net localgroup Administrators Administrator /add
    

    where 'Testpass01' is the user password.

  2. Do the same on the source node.

  3. Run the operation again.

Search Words

No mapping between account names and security IDs was done

The command "icacls "c:\ppa-move-subscriptions" /grant Administrator

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