Article ID: 124836, created on Mar 12, 2015, last review on Aug 20, 2015

  • Applies to:
  • Business Automation

Symptoms

We have noticed some of the change orders (e.g. unprocessed orders to switch the service plan, subscription period) are getting canceled automatically by Billing. Why?

Cause

This is a new functionality that is implemented in BA 6.0 and in BA 5.5 starting from 5.5.8, please refer to the description of these changes in release notes:

BA 6.0 notes (see description of PBA-53211)

BA 5.5.9 notes (see description of PBA-58427)

This was done to avoid an issue with the change orders stuck in provisioning forever as it used to be in PBA 5.5.x (please refer to the kb #116446 ).

Resolution

A new change order must be placed.

Search Words

Cancelled by Billing

switch subscription period cancelled by system

Change order not fully completed

switch subscription period

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