Article ID: 124804, created on Mar 11, 2015, last review on Oct 31, 2015

  • Applies to:
  • Operations Automation 6.0
  • Business Automation 6.0

Symptoms

Provider used "move subscriptions" functionality introduced in PBA-E 6.0 to move domain subscription from account A to account B Subscription is moved and is shown in list of subscriptions under account B in POA and PBA.

In POA domain is shown under correct account (account B). However in PBA domain is still shown under old account (account A) on "Registered Domains" screen.

Cause

The cause of the issue is a bug #PBA-62248 ("Transfer subscription between 2 accounts is not changing the owner in PBA side").

Resolution

Please contact Odin Technical Support to fix this problem for affected domain(s).

Search Words

After moving the domain subscription domain owner was not changed

domain moved from account to another

Cannot view registered domains even though users have full administrative roles

domain isn't showing under registered domains

moved domain from one account to another

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