Article ID: 124747, created on Mar 7, 2015, last review on Jul 11, 2015

  • Applies to:
  • Plesk Automation 11.1
  • Plesk Automation 11.5


Backup creation fails with the error:

Runtime error: Can't upload `<source/folder/of/backup/file>` to `/destination/folder/of/backup/file`: Connection closed at /usr/local/psa/PMM/agents/shared/Storage/ line 229.


Runtime error: Can't upload /var/lib/psa/dumps/clients/client1/domains/ to clients/client1/domains/example Connection closed at /usr/local/psa/PMM/agents/shared/Storage/ line 245.


Backup has a big size and takes a time to be uploaded to backup node by FTP. FTP connection fails by timeout.

The behavior is caused by software issue PPA-622. The fix is included in MU #12.


Update PA to the latest version:

/usr/local/ppa/bin/ppa_update --install-updates


  1. Increase the values of the following parameters in /etc/proftpd.conf (if the parameters are absent, they should be added manually) on Backup Service Node:

    TimeoutIdle 60000
    TimeoutNoTransfer 9000
  2. Restart the service:

    # service xinetd restart

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