Article ID: 124681, created on Mar 1, 2015, last review on Mar 1, 2015

  • Applies to:
  • Operations Automation 5.5

Symptoms

Deleted service users or service users which have no services enabled shown under System > Users > Locked Users.

Attempts to unlock the users do nothing. The users remain in the table and cannot be removed from the list.

Cause

The issue is considered to be a software issue with ID POA-78454.

Resolution

Please contact Parallels Technical support if you need to remove these users from Locked Users tab.

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