Article ID: 124679, created on Mar 1, 2015, last review on Mar 10, 2015

  • Applies to:
  • Operations Automation 5.5

Symptoms

Dozens of messages in Exchange DAG Windows log:

Faulting application name: pleskd.exe, version: 5.5.7.1517, time stamp: 0x53d6604d
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0x40000015
Fault offset: 0x000046b4
Faulting process id: 0x19998
Faulting application start time: 0x01cff4731ab5fe1f
Faulting application path: C:\Program Files (x86)\SWsoft\PEM\bin\pleskd.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll
Report Id: 58a9f220-6066-11e4-a424-005056bb0105

The following messages appear in poa.log on host:

Oct 30 11:18:41 DAG01 : INF [SYSTEM 0:485196:760a8 lib]: [Loader_impl::Loader_impl] Loader constructor - logging init DONE
Oct 30 11:18:41 DAG01 : DBG [SYSTEM 0:485196:760a8 lib]: [SDK::Platform::initORB] ===> ENTRY
Oct 30 11:18:41 DAG01 : DBG [SYSTEM 0:485196:760a8 lib]: [SDK::Platform::initORB] <=== EXIT [0.015599]
Oct 30 11:18:41 DAG01 : INF [SYSTEM 0:485196:760a8 lib]: [Loader_impl::Loader_impl] Loader constructor - init ORB DONE
Oct 30 11:18:41 DAG01 : DBG [SYSTEM 0:485196:760a8 lib]: [SDK::Platform::Naming::init] ===> ENTRY
Oct 30 11:18:41 DAG01 : DBG [SYSTEM 0:485196:760a8 lib]: [SDK::Platform::Naming::init] <=== EXIT [0.000000]
Oct 30 11:18:43 DAG01 : INF [SYSTEM 0:483596:769c8 lib]: [Loader_impl::Loader_impl] Loader constructor - logging init DONE
Oct 30 11:18:43 DAG01 : DBG [SYSTEM 0:483596:769c8 lib]: [SDK::Platform::initORB] ===> ENTRY
Oct 30 11:18:43 DAG01 : DBG [SYSTEM 0:483596:769c8 lib]: [SDK::Platform::initORB] <=== EXIT [0.015600]
Oct 30 11:18:43 DAG01 : INF [SYSTEM 0:483596:769c8 lib]: [Loader_impl::Loader_impl] Loader constructor - init ORB DONE
Oct 30 11:18:43 DAG01 : DBG [SYSTEM 0:483596:769c8 lib]: [SDK::Platform::Naming::init] ===> ENTRY
Oct 30 11:18:43 DAG01 : DBG [SYSTEM 0:483596:769c8 lib]: [SDK::Platform::Naming::init] <=== EXIT [0.000000]
Oct 30 11:18:46 DAG01 : INF [SYSTEM 0:482252:763e0 lib]: [Loader_impl::Loader_impl] Loader constructor - logging init DONE
Oct 30 11:18:46 DAG01 : DBG [SYSTEM 0:482252:763e0 lib]: [SDK::Platform::initORB] ===> ENTRY
Oct 30 11:18:46 DAG01 : DBG [SYSTEM 0:482252:763e0 lib]: [SDK::Platform::initORB] <=== EXIT [0.000000]
Oct 30 11:18:46 DAG01 : INF [SYSTEM 0:482252:763e0 lib]: [Loader_impl::Loader_impl] Loader constructor - init ORB DONE

Cause

In Active-Passive configuraiton POA agent should run only on the currently active node. To handle this situation Windows high availability cluster is configured with only Generic script role.

This script handles POA agent start when needed (previous active node failure for example).

Errors like above mean that POA agent is trying to run on node when it is not needed (another node is active for cluster roles).

Resolution

Check what node is actually active with:

[PS] C:\Windows\system32>Get-DatabaseAvailabilityGroup  -Status | fl name,primaryactivemanager


Name                 : Group-DAG01
PrimaryActiveManager : DAG01

Name                 : Group-DAG02
PrimaryActiveManager : DAG02

Name                 : Group-DAG03
PrimaryActiveManager : DAG03

Name                 : Group-DAG04
PrimaryActiveManager : DAG04

Name                 : Group-DAG05
PrimaryActiveManager : DAG05

If node in question is not in the list open Administrative tools > Services > POA agent

Set startup type to Manual and stop POA agent on the node.

When it will be needed POA service will be started automatically by generic script role.

Search Words

Faulting application name: pleskd.exe, version: 5.5.7.1517, time stamp: 0x53d6604d Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3 Exception code: 0x40000015 Fault offset: 0x000046b4 Faulting process id: 0x73a5c Faulting application start time: 0x01cffa4490db5e94 Faulting application path: C:\Program Files (x86)\SWsoft\PEM\bin\pleskd.exe Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll Report Id: ceb52434-6637-11e4-929a-009c02a07f06

5b048d9bddf8048a00aba7e0bdadef37 caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e

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