Article ID: 124588, created on Feb 25, 2015, last review on Feb 25, 2015

  • Applies to:
  • Business Automation 6.0

Symptoms

After PBA-E update to version 6.0.1 when Subscription is canceled with "No Refund" option, the following error appears in the Providers Control Panel:

operation with NULL currency value Error Code: 0x54f6c126. Report ID: 2638

Cause

It is caused by internal issues: PBA-61945 and PBA-61963. The fix is considered in the next PBA-E update.

Resolution

As a workaround, provider can cancel subscription with Refund option enabled, and issue a debit memo to the customer to correct balance.

Search Words

null

operation with null currency value

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