Article ID: 124493, created on Feb 18, 2015, last review on Jul 1, 2016

  • Applies to:
  • Business Automation


Due to some reason there is a subscription in some unexpected status (for example, Active/Changing Plan). How to change the susbcription status to a correct one?


The API method SubscriptionStatusUpdate_API can be used. Note that it does not perform any changes on OA side, so if the subscription's service status is Stopped, and you are going to change it to Running, an additional call to OA is required to start the service – pem.enableSubscription, or pem.disableSubscription to stop the service.

Search Words

can't destroy subscription


Subscription stuck in changing plan

cancel subscription and destroy, if the customer account is in credit hold

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