Article ID: 124448, created on Feb 13, 2015, last review on Feb 13, 2015

  • Applies to:
  • Operations Automation 5.5

Symptoms

Virtual environment in PACI has lost controlability either from CCP or from PCP after manual backup restoring on another node. VE status is not being properly updated.

VE was detected as duplicate because of manual backup restoring on another node. The following message appear in /va/log/IM/PACI-im.log :

GET http://192.168.139.2:4465/paci/v1.0/of/1000123/ve/ve-name

<duplicate on-node="4111" detected-at="2014-12-02 10:09:22.553419+03"/>

In the meanwhile there is no duplicates of the VE on hardware node '4111' or any other.

Cause

PACI stops checking the actual status of the duplicate with VeDuplicatesCheckJob internal job because of software issue CCU-9747

Resolution

The issue will be fixed in future product updates.

Please contact Parallels Technical Support regarding the case:

https://sp.parallels.com/hcap/support/request/

Search Words

status is not changed

ve status not updating

VM status is not changed

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