Article ID: 124370, created on Feb 4, 2015, last review on Feb 4, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Plesk Client subscription is activated but some domains of the Plesk Client are still suspended.

Cause

They were suspended before the subscription went to Expired, please check Plesk logs to confirm that.

For instance:

The subscription went from active to graced 2014-12-18 13:06:17, from graced to expired 2015-01-01 13:06:17 and from expired back to active 2015-01-05 14:37:56:

+-------+-----------+-----------+------------+---------------------+-------+---------------------------------------+

| id    | subscr_id | in_status | out_status | timestamp           | pid   | comment                               |
+-------+-----------+-----------+------------+---------------------+-------+---------------------------------------+

| 55870 |        89 |         1 |         10 | 2014-12-18 13:06:17 | 12598 | grace date=>2015-01-01 00:00:00       |
| 56050 |        89 |        10 |         11 | 2015-01-01 13:06:17 | 27656 | Expiration end at 2015-01-29 00:00:00 |
| 56148 |        89 |        11 |          1 | 2015-01-05 14:37:56 |  3370 | Return from grace/expired to active   |
+-------+-----------+-----------+------------+---------------------+-------+---------------------------------------+

That is how the status of its domain changed (taken from the Plesk log):

192.168.1.1 admin [2015-01-01 08:06:22] 'Update Domain Status' ('Domain Name': 'domain.tld' => 'domain.tld', 'Status': '64' => '66')

Subscription became expired, PBAS (192.168.1.1 is PBAS IP address in our example) changed the domain status from "64 -- suspended by client-owner" to 66.

192.168.1.1 admin [2015-01-05 09:38:03] 'Update Domain Status' ('Domain Name': 'domain.tld' => 'domain.tld', 'Status': '66' => '64')

Subscription became active, PBAS returned the status 64 that existed before expiration.

Search Words

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