Article ID: 124187, created on Jan 14, 2015, last review on Nov 3, 2016

  • Applies to:
  • Business Automation 5.4
  • Plesk Automation 11.5

Symptoms

Subscription was stopped by BA during Daily Billing Process due to an overusage of one of the resources. Provider switched resource control type to "Controlled by External System", in order to manage resource by OA and eliminate subscription stopping. Or the customer decreased the usage of the resource, so that it is not overused anymore. It is expected that the subscription will be started automatically with the next daily billing, but that did not happen.

Cause

The situation is caused by internal issue with ID #PBA-48455 ("If a subscription was stopped because of overusage, it will not be started until it's next billing date").

Resolution

Upgrade to BA 6.0.x or later where the bug is fixed.

Search Words

Include next billing date on overuse notification

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 210d017ddc3a076d22f0f865b1cf0730 92711db0799e8aefe8e51f12dace0496 33a70544d00d562bbc5b17762c4ed2b3 e0aff7830fa22f92062ee4db78133079

Email subscription for changes to this article
Save as PDF