Article ID: 124168, created on Jan 8, 2015, last review on Jan 8, 2015

  • Applies to:
  • Operations Automation 5.5

Symptoms

The tasks for removing service msiis7 generated on the host removal fails with the following error:

Task ID    574098
Queue name      service71
Task name       Remove service msiis7 (service_id = 123) on host WINWEB01.hosting.local
Task description        Remove service msiis7 (service_id = 123) on host WINWEB01.hosting.local
Subscription ID   1
Parent task ID  574038
Queue status    Rescheduled
Start not earlier than  Nov-28-2013 13:07
Method name     removeServiceHandler on SCREF:iis:0
Last execution output   Service (service_id = 123) not found.

Cause

Bug POA-82354: parent and child tasks are trying to remove the same information from POA database:

  1. Cleanup packages on host XXX - parent task removes the record from POA first.
  2. Remove service XXX on host XXX - child task fails to remove the same information with the error Service (service_id = XXX) not found.

Resolution

The case has been submitted to the development team as a bug POA-82354. It will be fixed in future updates of POA. Please contact your Account Manager to trace the status of the issue. As a workaround the task can be cancelled.

Search Words

Service not found

Service (service_id = 72) not found.

msiis7

Remove service msiis7

remove host

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