Article ID: 124154, created on Jan 7, 2015, last review on Jan 7, 2015

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

Office365 (APS 1.2) related task fails with the error:

Task ID     12346832
Queue name  aps_application_instance5902
Task name   APS application 'Microsoft Office 365', id 180, instance 5902 -> service 'customer', instance 16071: executing configuration script
Task description    APS application 'Microsoft Office 365', id 180, instance 5902 -> service 'customer', instance 16071: executing configuration script
Subscription ID 1028457
Queue status    Failed
Start not earlier than  April 24, 2014 03:15
Method name taskExecuteApplicationInstanceScript on OBJREF:SaaSManagerTasks:0:getAPSExternalTasks:0
Last execution output   Application configuration script reported errors: 'error id "validation-error", setting id "Configuration": Method edit_customer calling failed. Reason:Type 'CustomerArg' is not supported for deserialization of an array.'

Cause

Incorrect value of variables_order in php.ini on Linux Provisioning Gateway host:

# grep "variables_order =" /etc/php.ini
variables_order = "GPCS"

Resolution

Edit the file /etc/php.ini in the following way:

# grep "variables_order =" /etc/php.ini
variables_order = "GPCSE"

This instruction is mentioned in the O365 Provider's guide: http://download.pa.parallels.com/poa/Office365/doc/70400.htm

Search Words

Failed opening required PEAR/Exception.php

variables_order

Method edit_customer calling failed. Reason:Type 'CustomerArg' is not supported for deserialization of an array.

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