Article ID: 124141, created on Jan 5, 2015, last review on Jan 5, 2015

  • Applies to:
  • H-Sphere 3.6.3

Symptoms

None of our clients can login to phpmyadmin.

We get the message for everyone on all databases:

    Connection for controluser as defined in your configuration failed.

In user's MySQL Databases (DataBases->MySQL->MySQL DBs-> %database_name%) we see the following error:

    Unable to load users. Tech support was notified

Cause

MySQL service is not running/hung.

Resolution

Restart MySQL service on the affected box.

Search Words

Unable to load users.

Connection for controluser as defined in your configuration failed.

Connection for controluser as defined in your configuration failed

Unable to load users. Tech support was notified

Unable to load users

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