Article ID: 124109, created on Dec 30, 2014, last review on Dec 30, 2014

  • Applies to:
  • Business Automation 5.4

Symptoms

Resource link is not opened in CCP

Cause

The issue was due to the incorrect customization of CCP. There is an error message in www.log while login to the CCP.

[14-11-25 23:58:08.545 Parser      RQ56863 ERR] parse_page error:  ' wnd/BM/1000500.customization/SubscrParam_SubscrParamMySubscrList.xml ' syntax error at line 3syntax error .

In this case #1000500 is the staff member of error reported customer.

Resolution

Need to fix this by removing mentioned error in customization file (you can rename it to .bak).

[root@billing 1000500.customization]# mv SubscrParam_SubscrParamMySubscrList.xml SubscrParam_SubscrParamMySubscrList.xml.bak
[root@billing 1000500.customization]#

Please note that we need to restart www service to make changes effective.

#/etc/init.d/www restart

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 210d017ddc3a076d22f0f865b1cf0730 92711db0799e8aefe8e51f12dace0496

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