Article ID: 124087, created on Dec 29, 2014, last review on Dec 29, 2014

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

There is VPS migration task in Services > Cloud Infrastructure > Migration Tasks stuck in Running state: it is not possible to cancel or delete it. The following error is shown:

Deleting of migration task has failed. Reason: task has the Running status.

Cause

Most likely there is a cancelled/unprocessed task in Task Manager

Resolution

Please check cancelled/unprocessed tasks by filtering them using vps_operations_ID queue where ID is the ID of the VPS. If the task is failed, check the reason of the failure, fix it and re-run the task. If there is no such tasks or the task was cancelled and then rotated, then it will be necessary to apply DB modifications. Please contact Parallels technical support in such case.

Search Words

Deleting of migration task has failed. Reason: task has the Running status.

delete migration task

Migration tasks

ac82ce33439a9c1feec4ff4f2f638899 caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e 5b048d9bddf8048a00aba7e0bdadef37

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