Article ID: 123972, created on Dec 18, 2014, last review on Dec 18, 2014

  • Applies to:
  • Plesk Automation 11.5

Symptoms

  1. Install of micro-update failed with error:

    [LOGTEE]: 2014-03-19 16:47:55.907 ERROR Error trace:
    [LOGTEE]: 2014-03-19 16:47:55.908 ERROR poaupdater.uUtil.ExecFailed
    [LOGTEE]: service pem start exited with non-zero status 1
    [LOGTEE]: 2014-03-19 16:47:55.909 ERROR poaupdater.uUtil.ExecFailed occurred during updating native packages on slaves
    [LOGTEE]: service pem start exited with non-zero status 1
    [LOGTEE]: 2014-03-19 16:47:55.909  WARN Action updating native packages on slaves has been ABORTED
    [LOGTEE]: 2014-03-19 16:47:55.910 ERROR ExecFailed ('service pem start exited with non-zero status 1',) while updating native packages on slaves
    [LOGTEE]: 2014-03-19 16:47:55.910 ERROR poaupdater.uUtil.ExecFailed
    [LOGTEE]: service pem start exited with non-zero status 1
    [LOGTEE]: 2014-03-19 16:47:55.911 ERROR POA update failed. Check update log at /var/log/poa-update.log
    [LOGTEE]: Most time consuming action is 152051-PPA-618-remove-platform-dependent-ppa-locales: 06.604
    [ERROR]: Failed to update POA. See /usr/local/ppa/log/poaupdate.log for details
    [ERROR]: See update log file /usr/local/ppa/log/ppaupdate.log for details.
    
  2. In /usr/local/ppa/log/ppaupdate.log:

    2014-03-19 16:47:55.909 ERROR 
      at execCommand (/var/cache/ppa/updates/PPA_11.5.0/UPDATE_03/POA/poaupdater/uUtil.py :88) in raise ExecFailed(command, status)
      at startMN (/var/cache/ppa/updates/PPA_11.5.0/UPDATE_03/POA/poaupdater/uPEM.py :76) in uUtil.execCommand('service pem start')
      at fn (/var/cache/ppa/updates/PPA_11.5.0/UPDATE_03/POA/poaupdater/uAction.py :118) in return fun(*args, **kwds)
    2014-03-19 16:47:55.909 ERROR poaupdater.uUtil.ExecFailed occurred during updating native packages on slaves
    service pem start exited with non-zero status 1
    2014-03-19 16:47:55.909  WARN Action updating native packages on slaves has been ABORTED
    2014-03-19 16:47:55.910 ERROR ExecFailed ('service pem start exited with non-zero status 1',) while updating native packages on slaves
    2014-03-19 16:47:55.910 ERROR poaupdater.uUtil.ExecFailed
    service pem start exited with non-zero status 1
    2014-03-19 16:47:55.911 ERROR 
      at execCommand (/var/cache/ppa/updates/PPA_11.5.0/UPDATE_03/POA/poaupdater/uUtil.py :88) in raise ExecFailed(command, status)
      at startMN (/var/cache/ppa/updates/PPA_11.5.0/UPDATE_03/POA/poaupdater/uPEM.py :76) in uUtil.execCommand('service pem start')
      at fn (/var/cache/ppa/updates/PPA_11.5.0/UPDATE_03/POA/poaupdater/uAction.py :118) in return fun(*args, **kwds)
     at doUpdate (/var/cache/ppa/updates/PPA_11.5.0/UPDATE_03/POA/update :1387) in uAction.retriable(uPEM.startMN)()
      at main (/var/cache/ppa/updates/PPA_11.5.0/UPDATE_03/POA/update :1792) in versions_now = doUpdate(binfo)
    2014-03-19 16:47:55.911 ERROR POA update failed. Check update log at /var/log/poa-update.log
    

Cause

Service PEM failed to start during update on Parallels Plesk Automation (PPA) Management node.

Resolution

  1. Log in to Parallels Plesk Automation (PPA) Management node. Check status of PEM service:

    [root@ppa ~]# service pem status
    pleskd is stopped
    
  2. Restart PPA services to make sure that all run with success:

    [root@ppa ~]# service ppa restart
    Restart PPA services...
    Stopping psa...                                                       done
    Plesk: Stopping Mail Server...                                        done
    Stopping mailer service...                                            not installed
    Stopping sw-cp-server service...                                      done
    Stopping mysqld service...                                            done
    Stopping postgresql service...                                        not installed
    Stopping spamassassin service...                                      done
    Stopping drwebd service...                                            not installed
    Stopping tomcat5 service...                                           not installed
    Stopping httpd service...                                             done
    Starting psa... Starting sw-engine-fpm:                    [  OK  ]
                                                                          done
    Starting xinetd service...                                            done
    Starting sw-cp-server service...                                      done
    Starting mysqld service...                                            done
    Starting named service...                                             done
    Starting postgresql service...                                        not installed
    Starting spamassassin service...                                      done
    Plesk: Starting Mail Server...                                        done
    Stopping pemui:                                            [  OK  ]
    Starting pemui:                                            [  OK  ]
    Stopping pleskd:                                           [  OK  ]
    Starting pleskd:                                           [  OK  ]
    
  3. Re-initiate micro-update installation:

    [root@ppa ~]# /usr/local/ppa/bin/ppa_update --install-updates
    
  4. Make sure that installation has been finished with success:

    ======================================================================
    CONGRATULATIONS!
    
    Parallels Plesk Automation Management Node was successfully updated.
    
    Installed updates: #3
    
    Parallels Plesk Automation Service Nodes update was successfully scheduled.
    
    To get current Service Nodes update status, visit the page:
        Administration Panel -> Operations -> Tasks
    ======================================================================
    

Search Words

micro-update

install MU failed

service pem start exited with non-zero status 1

install update

minor update 8

33a70544d00d562bbc5b17762c4ed2b3 caea8340e2d186a540518d08602aa065 e0aff7830fa22f92062ee4db78133079

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