Article ID: 123971, created on Dec 18, 2014, last review on Dec 18, 2014

  • Applies to:
  • Plesk Automation 11.1
  • Plesk Automation 11.5

Symptoms

Provisioning of the subscription failed with the following error:

 Failed task "Register the IP address (203.0.113.4)". In the failed task it states "Mail capability not supported for non-mail service node". There is no mail in the service template so it should not be asking for mail service.

You could find the following error in poa.debug.log when re-run the task:

Sep 10 17:37:35 Server-VM1 : INF [1:30637:f5f5eb90:1181 1:30725:f44cab90 lib]: <packet version="1.6.5.0"><ip><add><result><status>error</status><errcode>16002</errcode><errtext>This IP address 203.0.113.4 is already registered in Panel on other service node (203.0.113.1) than specified (203.0.113.2)</errtext></result></add></ip></packet>

Cause

This is the software issue of PPA 11.1 with dedicated ip removing. Caused by database inconsistency.

Resolution

The issue is fixed in PPA 11.5. To fix it manually:

  1. Backup the psa database.
  2. Open psa database and remove the problem IP address (203.0.113.4):

    mysql> delete from psa.IP_Addresses where ip_address = '203.0.113.4';
    
  3. Run the task failed again.

If this solution does not work, check the permissions in the %ALLUSERSPROFILE%\Microsoft\Crypto\RSA\MachineKeys\ folder as described in this KB article: Failed to decrypt attribute 'password' because the keyset does not exist

Search Words

This IP address 74.116.115.153 is already registered in Panel on other service node (192.168.1.2) than specified (192.168.1.5) on the network interface eth0 and could not be added on another interface 'Ethernet 2'. Please reassign the IP address '74.116.115.153' to the 'eth0' network interface or reattach a IP pool with '74.116.115.153' IP address to the 'Ethernet 2' on the 'Infrastructure &gt; Service Nodes &gt; select a node &gt; Networking tab

Mail capability not supported for non-mail service node

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