Article ID: 123946, created on Dec 16, 2014, last review on Dec 16, 2014

  • Applies to:
  • Business Automation 5.5

Symptoms

When user attempts to change admin password to the same one in the:

Customers Control panel > Account > Admins

error message appears:

"is the same as the old oneThe new password cannot be accepted. The entered value is the same as one of the 5 previous passwords. Please, provide another password."

Cause

It is caused by the internal issue PBA-57878, fixed in the version 5.5.7 of the PBA-E.

Resolution

It is recommended to update PBA-E to at least 5.5.7 version.

Search Words

is the same as the old oneThe new password cannot be accepted.

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