Article ID: 123944, created on Dec 16, 2014, last review on Dec 16, 2014

  • Applies to:
  • Business Automation

Symptoms

The order/invoice Total and the Tax Total do not correspond each other - total is not equal to Merchant Total * tax rate configured. Further checks show that one or several items for the resources do not have tax assigned.

Cause

The resource is not included into the resource category or the resource category is not included to the tax category.

Resolution

  1. Include the resource to the new or existing resource category:

    Adding Resource Category

    Including Resource in Resource Category

  2. Add the resource category to the tax category:

    Adding Resource Category to Tax Category

Search Words

tax not applied

incorrect billing - incorrect tax calculation

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