Article ID: 123924, created on Dec 15, 2014, last review on Nov 3, 2016

  • Applies to:
  • Business Automation

Question

How to set up automatic renewal orders placement for trial subscription?

Autorenew setting for the service plan is set to 15 days before expiration. There is a trial subscription period which is only 14 days. How will the system behave with such configuration?

Answer

Automatic renewals are not working for the trial subscriptions, only non-trial subscriptions will be renewed 15 days before expiration. There is a feature request with id #PBA-46350 ("Allow automatic renewals for trial subscriptions") to implement possibility for trial subscriptions renewals.

If you need automatic renewals of the trial subscriptions follow the steps:

  1. Configure service plan to be auto-renewed (Auto-Renewal setting)
  2. On the trial subscription period set Auto-Renewal Period to the other, non-trial period
  3. Configure Trial Subscriptions Policy - service terms for trial subscriptions (Home > System > Settings > Terms > Service Terms) to have non-zero Grace Period

As a result, as soon as trial period ends, subscription becomes graced. Graced subscriptions will be automatically renewed to the period specified in the Auto-Renewal Period.

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