Article ID: 123921, created on Dec 15, 2014, last review on Dec 15, 2014

  • Applies to:
  • Business Automation

Symptoms

In the domain service template there are service parameters OwnerContactID, AdminContactID, BillingContactID, TechContactID configured (or one of them), they are set as Required. Under certain configuration an error occurs:

Some fields have erroneous data or need to be filled in.

even though all the requested fields were enetered and passed validation. An error does not prevent an actual order placement.

Cause

Incorrect service parameters configuration. The service parameters *ContactID shall not be required: http://download.pa.parallels.com/pba/5.5/doc/56132.htm ("Do not select the Required check box. The parameter must be optional.")

Resolution

Change the parameter(s) to optional and synchronize the store for changes to apply.

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