Article ID: 123920, created on Dec 15, 2014, last review on Dec 15, 2014

  • Applies to:
  • Operations Automation 5.5
  • Business Automation 5.5

Symptoms

Estimated price for PACI server is shown as zero in the Customers control panel. It is not changed when one changes resources allocation.

The following error is written to poa.debug.log on attempt to purchase a new server:

Dec  8 19:15:04 osscore : DBG [openapi:192.168.30.8:4430 1:18701:aedfbbb0 lib]: [void<unnamed>::getAverageSummaryUsage] {module_id="ResourceManagement"; code="15"} Resource type #ID does not exist.
Dec  8 19:15:04 osscore : DBG [openapi:192.168.30.8:4430 1:18701:aedfbbb0 chief]: [void<unnamed>::getAverageSummaryUsage] <=== EXIT (by exception) [0.005180]
...
[BM::Bridge_impl::performCall] {module_id="BMBridge"; code="10"} PBA reported error while trying to retrieve subscription prices from PBA.  Error: -1, 'Parallels Operations Automation error #error_code #2006, extype_id #15, module_id #ResourceManagement, Resource type #ID does not exist..'.

Cause

Inconsistency of subscription resources between POA and PBA. Resource was deleted from the service template, but was left in the service plan and/or in the subscription on PBA side.

Resolution

The way to resolve depends on the desired result. If you do not need this resource in this and other subscriptions based on this service plan, then:

  1. Delete the resource with reported ID from the service plan, if it exists there.
  2. Synchronize the subscriptions with the service plan, choose options "Remove obsolete resource(s)" and "Install into Provisioning System" - "Not Install".
  3. * If the step 2 fails, please contact Parallels technical support for assistance.

If the resource is required, then:

  1. Deactivate the service template on POA side.
  2. Add the resource to the service template.
  3. Activate the service template.
  4. Make sure correct resource rate limits are set in the PBA service plan.
  5. Synchronize the subscriptions with the service plan to make sure correct limits are set for the resource

Search Words

PACI

zero price

Estimated price

5b048d9bddf8048a00aba7e0bdadef37 caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e 198398b282069eaf2d94a6af87dcb3ff 801221f8cd76fba7300d1e6817c8e08b 92711db0799e8aefe8e51f12dace0496

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