Article ID: 123875, created on Dec 10, 2014, last review on Dec 10, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

If to go on Account director > Customer manager > Customers > customer and click on "Log into CP" button, PBA-S login screen opens instead of customer's control panel.

Cause

Database inconsistency, possibly SSL configuration is broken for customers.

Resolution

Since the issue requires complex manipulations with the database, it is recommended to contact Parallels Technical Support for assistance.

Search Words

Log into CP

login screen

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