Article ID: 123773, created on Dec 3, 2014, last review on Jan 18, 2015

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

Attempt to delete the hardware node fails with the error in POA Provider Control Panel:

Host deletion failed There are customer services installed on the host. Try to remove them first. 

The following error is shown in poa.debug.log:

'SELECT 1 FROM dual WHERE EXISTS (SELECT 1 FROM aps_dedic
ated_service_instances si WHERE vps_host_id =  ? AND status !=  ? AND NOT EXISTS (SE
LECT 1 FROM aps_dedicated_service_instances WHERE app_instance_id = si.app_instance_
id AND service_instance_id < si.service_instance_id))'($0 = 18, $1 = 'x')
Apr  1 16:17:47 DC4HP14PAROSS01 : DBG [1:2232:15ac:1 1:2232:bb8 Kernel]: STMT [Con:
58, 0C80F938 txn:3785074] ' SELECT app_instance_id FROM aps_external_application_ins
tances WHERE host_id =  ?'($0 = 18)
Apr  1 16:17:47 DC4HP14PAROSS01 : DBG [1:2232:15ac:1 1:3524:10f4 lib]: [txn:3785074
Plesk::APS::APSManager_impl::onPrepareRemoveHost] {module_id="HostManager"; code="40
"} Host #18 is busy by services that are controlled by SC #27.

Cause

This host was used for provisioning of some 'External System' APS, and related records were left in POA system database.

Resolution

Please contact Parallels technical support to fix the issue.

Search Words

Remove old objects

host is busy by services that are controlled by SC

server

There are customer services installed on the host

cannot remove server from poa

Host deletion failed

Recreating server after server failure

remove hardware node

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