Article ID: 123765, created on Dec 2, 2014, last review on Dec 5, 2014

  • Applies to:
  • Business Automation 5.5

Symptoms

If some taxes have been configured, but have not been used in "Taxation rules" (PBA-E > Home > System > Settings > Taxation > Taxation rules), then after upgrade to 5.5.8 PBA automatically creates Tax Rules for them, so that they become effective.

Cause

Update script /usr/local/bm/db/BM/upgrade/bm5_5_008_068/020_EUTaxAlgFix.pl creates tax rules for old taxes with non-zero rate. The issue is considered to be a software issue #PBA-60377.

Resolution

For new update installations on PBA, hotfix has been released on 4/Dec/2014 (Linux) and 5/Dec/2014 (Windows). Hotfix is installed automatically during update to PBA 5.5.8.

For installations updated to PBA 5.5.8 earlier, workaround below has to be applied.

Workaround

Remove incorrect tax rules from provider and all resellers (contact support if there are too many rules to be deleted manually):

PBA-E > Home > System > Settings > Taxation > Taxation rules

Use credit or debit memos to adjust affected invoices.

Search Words

incorrect invoices sum and incorrect taxes attached

Taxation rules

invoice should have only 1 tax but instead has multiple taxes attached

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