Article ID: 123749, created on Dec 1, 2014, last review on Sep 13, 2016

  • Applies to:
  • Operations Automation 5.4

Symptoms

You have one of the following system configurations and you need to add a new resource into existing Service Templates, Service Plans, and Subscriptions.

Provider Account
    Service ABC [Provider] Service Template
    Service ABC [Provider] Service Plan
    Power Reseller Account
        Service ABC [Provider] Subscription
        Service ABC [Reseller] Service Template
        Service ABC [Reseller] Service Plan
        Customer Account
            Service ABC [Reseller] Subscription

-OR-

Provider Account
    Service ABC [Provider] Service Template
    Service ABC [Provider] Service Plan (delegated to Value Added Reseller Account)
    Value Added Reseller Account
        Service ABC [Provider] Service Plan (delegated to Value Added Reseller Account)
        Customer Account
            Service ABC [Provider] Subscription

Resolution

Power Reseller Model (the new resource is not indended for upselling)

  1. In OA Operations Provider Control Panel, add the new resource into the Service ABC [Provider] Service Template:
    1. Go to Products > Service Templates.
    2. Select the Service ABC [Provider] Service Template.
    3. On the General tab, click Deactivate.
    4. On the Resources tab, click Add resources.
    5. Select the resource and click Submit.
    6. Specify a limit and click Submit.
    7. On the General tab, click Activate.
  2. In OA Billing Provider Control Panel, update all the existing Subscriptions of the Service ABC [Provider] Service Template:
    1. Go to Products > Service Plans > Service Templates tab.
    2. Select the Service ABC [Provider] Service Template.
    3. On the Resources tab, select the new resource.
    4. Click Synchronize.
    5. Set Install to Subscriptions, where to All Subscriptions.
    6. Click Synchronize.
  3. In OA Operations Reseller Control Panel, do the actions from step 1 for the Service ABC [Reseller] Service Template.
  4. In OA Billing Reseller Control Panel, do the actions from step 2 for the Service ABC [Reseller] Service Template.

Power Reseller Model (the new resource is indended for upselling)

  1. In OA Operations Provider Control Panel, add the new resource into the Service ABC [Provider] Service Template:
    1. Go to Products > Service Templates.
    2. Select the Service ABC [Provider] Service Template.
    3. On the General tab, click Deactivate.
    4. On the Resources tab, click Add resources.
    5. Select the resource and click Submit.
    6. Specify a limit and click Submit.
    7. On the General tab, click Activate.
  2. In OA Billing Provider Control Panel, create a Resource Rate for the new resource and update all the existing Subscriptions of the Service ABC [Provider] Service Plan:
    1. Go to Products > Service Plans > Service Plans tab.
    2. Select the Service ABC [Provider] Service Plan.
    3. On the Resource Rates tab, click Add New Resource Rate.
    4. Select the new resource and specify the Resource Rate properties.
    5. Click Add Resource Rate(s).
    6. On the General tab, click Update Subscriptions.
    7. Set Select to All Subscriptions.
    8. Set Install new resource(s) to Yes.
    9. Set Install into Provisioning System to Immediately.
    10. Click Update Subscriptions.
  3. In OA Operations Reseller Control Panel, do the actions of step 1 for the Service ABC [Reseller] Service Template.
  4. In OA Billing Reseller Control Panel, do the actions of step 2 for the Service ABC [Reseller] Service Plan.

Value Added Reseller Model (the new resource is not indended for upselling)

  1. In OA Operations Provider Control Panel, add the new resource into the Service ABC [Provider] Service Template:
    1. Go to Products > Service Templates.
    2. Select the Service ABC [Provider] Service Template.
    3. On the General tab, click Deactivate.
    4. On the Resources tab, click Add resources.
    5. Select the resource and click Submit.
    6. Specify a limit and click Submit.
    7. On the General tab, click Activate.
  2. In OA Billing Provider Control Panel, update all the existing Subscriptions of the Service ABC [Provider] Service Template:
    1. Go to Products > Service Plans > Service Templates tab.
    2. Select the Service ABC [Provider] Service Template.
    3. On the Resources tab, select the new resource.
    4. Click Synchronize.
    5. Set Install to Subscriptions, where to All Subscriptions.
    6. Set Update Reseller's Customers to Yes.
    7. Click Synchronize.

Value Added Reseller Model (the new resource is indended for upselling)

  1. In OA Operations Provider Control Panel, add the new resource into the Service ABC [Provider] Service Template:
    1. Go to Products > Service Templates.
    2. Select the Service ABC [Provider] Service Template.
    3. On the General tab, click Deactivate.
    4. On the Resources tab, click Add resources.
    5. Select the resource and click Submit.
    6. Specify a limit and click Submit.
    7. On the General tab, click Activate.
  2. In OA Billing Provider Control Panel, create a Resource Rate for the new resource and update the Service ABC [Provider] Service Plan:
    1. Go to Products > Service Plans > Service Plans tab.
    2. Select the Service ABC [Provider] Service Plan.
    3. On the Resource Rates tab, click Add New Resource Rate.
    4. Select the new resource and specify the Resource Rate properties.
    5. Click Add Resource Rate(s).
    6. Go to Products > Service Plans > Service Plans tab.
    7. Select the Reseller Service Plan that is used to delegate the Service ABC [Provider] Service Plan to the Value Added Reseller Account.
    8. On the General tab, click Synchronize Resellers.
    9. Set Create new Resources to Yes.
    10. Click Synchronize.
  3. In OA Billing Reseller Control Panel, update all the existing Subscriptions of the Service ABC [Provider] Service Plan:
    1. Go to Products > Service Plans > Service Plans tab.
    2. Select the Service ABC [Provider] Service Plan.
    3. On the General tab, click Update Subscriptions.
    4. Set Select to All Subscriptions.
    5. Set Install new resource(s) to Yes.
    6. Set Install into Provisioning System to Immediately.
    7. Click Update Subscriptions.

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