Article ID: 123710, created on Nov 27, 2014, last review on Jan 19, 2015

  • Applies to:
  • Operations Automation 5.4

Symptoms

The task Create access for Windows Files Manager for domain service fails with the following error:

Task id 10000001
Queue name  domain_service1001
Task name   Create access for Windows Files Manager for domain service (ds_id=1001, hd_id=100001) on host 'web01.provider.com' (host_id=101).
Task description    Create access for Windows Files Manager for domain service (ds_id=1001, hd_id=100001) on host 'web01.provider.com' (host_id=101).
Queue status     Failed
Start not earlier than  05/19/2014 13:08
Method name createAccessHandler on OBJREF:iis:0:getFMCapability:101655
Last execution output   User for Windows File Manager is not found in home directory (hd_id = 100001)

Reactivating Windows File Manager solves the issue.

Cause

The method attachWinFMToHSU called in the scope of this task updates the Parallels Operations Automation (POA) system database with the value of srv_id not equal to NULL. However, POA expects NULL:

May 19 12:42:30 osscore : DBG [1:25884:b0423bb0:14 1:25884:b0423bb0 lib]: CORBA_POAUI:bbc723e827cec7aa5dbfd833d4189227 <1> IDL:Plesk/WinFileManager/sc_private:1.0::attachWinFMToHSU
May 19 12:42:30 osscore : DBG [1:25884:b0423bb0:14 1:25648:af03dbb0 Kernel]: STMT [Con: 13329, 0xa9f0ff08 txn:3352884] ' INSERT INTO  iis_fm_users  (  hd_id ,  ops_scheduled ,  srv_id ,  sync_status ,  user_id  ) VALUES (  ?, ?, ?, ?, ? )'($0 = 100001, $1 = 1, $2 = 1001, $3 = 1, $4 = 10001)

When File Manager is reactivated, another method is called:

May 20 10:12:52 osscore : DBG [1:25884:b0423bb0:1 1:25884:b0423bb0 lib]: CORBA_POAUI:989fa980d931234cee7a06838bfcc969 <1> IDL:Plesk/WinFileManager/sc_private:1.0::provide
May 20 10:12:52 osscore : DBG [1:25884:b0423bb0:1 1:25884:b0423bb0 WinFileManager]: [WinFileManager::WinFileManager_impl::provide] ===> ENTRY

This adds the NULL value of srv_id to the POA database, correcting the issue:

May 20 10:12:52 osscore : DBG [1:25884:b0423bb0:1 1:25648:af03dbb0 Kernel]: STMT [Con: 16260, 0xb258a358 txn:3421373] ' INSERT INTO  iis_fm_users  (  hd_id ,  ops_scheduled ,  srv_id ,  sync_status ,  user_id  ) VALUES (  ?, ?, ?, ?, ? )'($0 = 100001, $1 = 1, $2 = NULL, $3 = 1, $4 = 10001)

Resolution

The issue has been resolved since POA 5.5 update 1 because File Manager has been replaced: see the POA 5.5.1 release notes.

To fix the issue, please update your environment to POA 5.5 update 1 or later. To work around the issue on older versions, cancel the task and reactivate File Manager from the Customer Control Panel.

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