Article ID: 123660, created on Nov 24, 2014, last review on Nov 24, 2014

  • Applies to:
  • Plesk Automation 11.1
  • Plesk Automation 11.5

Symptoms

The migration from the Windows-based source server failed with the following error in the /ppa-transfer/debug.log:

[2013-11-17 06:57:00,209] [ERROR] parallels.common.safe |copy-content| Failed to perform an action on subscription 'my.domain.com': Failed to copy content of subscription. Exception message: Command
 {rsync} --no-perms -t --out-format %f -r rsync://{source_ip}/vhosts/{sub_name}/ {target_path} with arguments {'target_path': u'/cygdrive/c/Inetpub/vhosts/my.domain.com', 'sub_name': 'my.domain.com'
, 'rsync': u'C:\\migrator\\rsync\\bin\\rsync.exe', 'source_ip': '123.123.123.12'} failed with exit code 5:
stdout:
stderr: @ERROR: chdir failed
rsync error: error starting client-server protocol (code 5) at main.c(1506) [Receiver=3.0.7]

Also on the source server the following error in the C:\Program Files (x86)\ICW\rsyncd.log can be found:

[2544] rsync: chdir / failed: Permission denied

Cause

The service RsyncServer on the source server started under wrong user who does not have required permissions.

Resolution

To fix the issue please perform the following steps:

  1. Login into the sorce server as Administrator

  2. Go to Services and change user for the service RsyncServer to Administrator.

  3. Restart the RsyncServer service

  4. Re-start the migration.

Search Words

stderr: @ERROR: chdir failed

rsync error: error starting client-server protocol

rsync: chdir / failed: Permission denied

rsync has wrong IP for node

33a70544d00d562bbc5b17762c4ed2b3 caea8340e2d186a540518d08602aa065 e0aff7830fa22f92062ee4db78133079 c1ecc6010feff26cb42d1d14a7881dd6

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