Article ID: 123590, created on Nov 18, 2014, last review on Nov 18, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

I prohibited downgrade for a custom attribute but still my customers can disable that attribute.

Cause

Downgrade means switching from a higher value to a lower one, say, from 2GB to 1GB.

To reject an attribute completely means to not select any value. It should be distinguished from a downgrade to a zero value defined as an option.

If you go Top > Billing Director > Product Manager > Custom Attributes > Attribute Name there is the "Force customer to select an attribute option" option.

Provider's Guide explains it

Creating Hosting Plans Custom Attributes

You can set the selection of one of the attribute options as a condition required for subscription creation. For example, this option is useful for attributes that define a dedicated server configuration, when all the parameters must be clearly specified. To require such a selection, please, check the Force customer to select an attribute option box.

In other words, if you wish the customer to imminently select one of the options defined for a custom attribute, please enable "Force customer to select an attribute option" for that attribute.

If "Force customer to select an attribute option" is disabled a customer can choose whether to use one of the options defined for that attribute or not to use the attribute at all.

Search Words

Force customer to select an attribute option

custom attribute

Allow downgrade

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