Article ID: 123522, created on Nov 13, 2014, last review on Feb 7, 2015

  • Applies to:
  • Business Automation

Symptoms

Online store synchronization or installation of new proxy store Install Proxy Store fails with error:

Error message: Operation failed with error code : 28; connect() timed out! 

Same error can be seen in ~bm/log/STORES.log on PBA application server:

[15-02-07 01:24:20.789 Worker1.3   TH28915 NTE] Entering method STORES_Container::Worker1.3.StoreSyncConfSynchronize_API(user = -1, transaction = 4902, SID = 0, lang = en, HP)
[15-02-07 01:24:20.789 Worker1.3   TH28915 NTE]         1 input arguments :
                int32_t: 10

[15-02-07 01:24:20.789 Worker1.3   TH28915 TRC] +++[0] ErrorMessage* STORES::StoreSyncConfSynchronize_API(Int)(10)
[15-02-07 01:24:20.789 STORES      TH28915 NTE] Exclusively locking a row (StoreID=10) in table StoreSyncConf
[15-02-07 01:24:20.791 Worker1.3   TH28915 TRC] Sync store by URL https://203.0.113.2 :443/index.php?act=sync&StoreID=10
[15-02-07 01:24:30.802 Worker1.3   TH28915 TRC] ...[0] *** INTERRUPTED BY EXCEPTION *** ErrorMessage* STORES::StoreSyncConfSynchronize_API(Int)
[15-02-07 01:24:30.802 Worker1.3   TH28915 NTE] Finished method STORES_Container::Worker1.3.StoreSyncConfSynchronize_API(user = -1, transaction = 4902, SID = 0, lang = en, HP)
[15-02-07 01:24:30.802 Worker1.3   TH28915 NTE] ErrorManager::Complete: Rollback 2 - exception handled.
[15-02-07 01:24:30.802 Worker1.3   TH28915 NTE] ROLLBACK of transaction = 4902
[15-02-07 01:24:30.806 Worker1.3   TH28915 NTE]         ExceptionResult: Operation failed with error code : 28; connect() timed out!

You can see an IP address which PBA is trying to connect to - 203.0.113.2.

Cause

PBA-E unable to establish a ftp connection to the webspace with proxy store.

[root@pba ~]# ftp 203.0.113.2
ftp: connect: Connection timed out

Resolution

Ensure that ftp connection could be established from billing server to the webspace with proxy store.

Search Words

online store synchronization

connect() timed out

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF