Article ID: 123512, created on Nov 13, 2014, last review on Nov 13, 2014

  • Applies to:
  • Plesk Automation 11.5

Symptoms

Backup creation fails for any domain with the following error:

DEBUG Runtime error: Can't upload /var/lib/psa/dumps/clients/client1/domains/testdomain.com/databases/domain_wordpress_3/testdomain.com.tgz to clients/client1/domains/testdomain.com/databases/domain_wordpress_3/testdomain.com.tgz: clients/client1/domains/testdomain.com/databases/domain_wordpress_3/testdomain.com.tgz: No such file or directory 

Cause

Incorrect permissions on the /var/ppa_backups directory on the Backup node.

Resolution

  1. Checked permissions /var/ppa_backups on the Backup node:

    [root@BACKUP01 ~]# ls -la /var/ppa_backups
    total 4
    drwxr-xr-x.  2 root root    6 Nov 10 21:17 .
    drwxr-xr-x. 20 root root 4096 Nov 10 22:06 ..
    
  2. Get ftp account used by PPA for backup creation on he Backup node:

    [root@BACKUP01 ~]# cat /etc/passwd | grep PPA_backup
    ftp_user:x:501:503:FTP_user_for_PPA_backup_purposes:/var/ppa_backups:/bin/false
    
  3. Change owner on the /var/ppa_backups directory with command:

    [root@BACKUP01 ~]# chown ppa-backup:ppa-backup /var/ppa_backups
    

Search Words

Runtime error: Can't upload

Runtime error

Cannot create content backup on Service Node

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