Article ID: 123436, created on Nov 6, 2014, last review on Nov 6, 2014

  • Applies to:
  • Business Automation 5.5

Symptoms

WorldPay refunds fail due to timeout on PBA-E side despite they are completed successfully on the processing Center.

Cause

PBA-E receives REFUNDED_BY_MERCHANT callback from WorldPay but it only expecting REFUNDED callback.

Bug #PBA-57401 was created for the issue.

Resolution

The issue is fixed in PBA-E 5.5.7. Please upgrade to the latest version of PBA-E.

Search Words

fails

WorldPay

refund

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