Article ID: 123401, created on Nov 5, 2014, last review on Sep 17, 2016

  • Applies to:
  • Operations Automation
  • Business Automation


Cancellation order for Reseller's subscription fails with non-informative error:

Removing of Service of Subscription #XXX is failed. Stop service of Order Item #YYY failed.

Clear error can be obtained from /var/log/poa.debug.log on POA managemenet node:

Unable to disable subscription #XXX: there are service templates based on its resources.


During cancellation of Reseller's subscription, POA checks if there are any Service templates create on resources of such subscription, and if it founds any - cancellation order fails.


Please, remove first a Service template that uses resources from the Reseller's subscription (Customer's subscription and Plans in PBA-E created based on such template should be deleted as well) or remove the resources from service template that bound to Reseller's subscription.

Feature request #POA-67453 was created to improve this process.

Search Words

destroying subscriptions

destroying a susbscription

Stop service of Order Item

order failed

destroying a subscription

there are service templates based on its resources

removing of service subscription is failed

Destroying service of Subscription #1001057 failed: Parallels Operations Automation error #extype_id #72, module_id #BrandingManagement, Brand #23 can not be deleted because of the following account(s): #1001756 #1002000 #1002979 #1003098 bound to it..



Removing of Service of Subscription

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