Article ID: 123396, created on Nov 4, 2014, last review on Nov 4, 2014

  • Applies to:
  • H-Sphere 3.5

Symptoms

I want to update my H-Sphere license, but i cannot due to this error:

Error: No properly formed ip addresses
Failed to activate license key

Cause

Firewall issue or incorrect permissions.

Resolution

Make sure that port 5224 is open in firewall and the connection type is set to 'tcp'.

Also check that ifconfig utility on CP box has 755 permissions.

Search Words

No properly formed ip addresses

Failed to activate license key

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