Article ID: 123394, created on Nov 4, 2014, last review on Nov 4, 2014

  • Applies to:
  • Business Automation 5.5

Symptoms

Order has status Long Running Operation due to License Provisioning Item is in Waiting status. Though licenses were actually installed.

Issue only appears in case some additional license is purchased in the same order with main license. E.g. 'VPS Security Core for Plesk 12 with Complete Atomicorp ModSecurity Rules' is purchased with the main Plesk 12 license.

Cause

Issue has been reported as bug #PBA-59197.

Resolution

As a workaround for stuck orders, trigger the same Upgrade Completed event once again, that means:

  • get the ids of Provisioning Items which are in "Waiting" status(Home>Operations>Orders>[long_running_order]>Provisioning Items);
  • go to Home>System>Settings>Events>Upgrade Completed>Event Log;
  • search by item id(from first step) in Parameter field and locate event with parameters like

    OrderItemID=[item_id_from first_step]; IssuedSuccessfully=1; Message=License was installed successfully.
    
  • click on event;
  • click Resubmit button in the event.

The order should complete successfully.

Search Words

Long Running Operation

license

long running task

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 801221f8cd76fba7300d1e6817c8e08b 92711db0799e8aefe8e51f12dace0496

Email subscription for changes to this article
Save as PDF