Article ID: 123344, created on Oct 30, 2014, last review on Feb 11, 2016

  • Applies to:
  • Business Automation

Question

Is it possible in PBA-E to implement a special policy when reseller's customers are put on hold when reseller itself is put on credit hold?

Answer

By design Reseller's customers do not follow the Reseller's status. However when reseller's balance is insufficient, most of his customer's orders would not be provisioned anyway. Customers would not be able to purchase new subscription for delegated plans, renew existing ones, etc.

A feature request #PBA-25924 was submitted to implement a possibility to put customers on hold after their reseller is put on hold.

Search Words

put on hold

reseller customer

hold

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