Article ID: 123313, created on Oct 29, 2014, last review on Mar 11, 2015

  • Applies to:
  • Business Automation

Symptoms

Soem susbcription operation (e.g. cancellation, attempt to bill) fails with an error:

Parallels Operations Automation error #error_code #2006, extype_id #15, module_id #ResourceManagement, Resource type #XXX does not exist.. 

Cause

Resource has been deleted from POA Service Template first and at the same time at least one subscription has already been provisioned by that moment. As a result, PBA side did not know anything about such resource deletion from POA side.

Resolution

If you need this resource in the subscription:

  1. Deactivate the service template on POA side
  2. Add the resource to the service template
  3. Activate the template back
  4. Synchronize the resource from PBA, service template side: Home> Products> Service Plans> Service Templates > #ID > Resources > choose added resource

If you do not need this resource in the subscription (which is more probable as it has been deleted from the service template)

  1. Delete the resource from the service plan resource rates (if it exists there)
  2. Synchronize the subscription based on this service plan with options "Remove obsolete resources", "Install into Provisioning system" - "Not Install"

Search Words

does not exist

Cancel Subscription

resource type

cancel subscription

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