Article ID: 123297, created on Oct 28, 2014, last review on Oct 28, 2014

  • Applies to:
  • Business Automation

Symptoms

Notification for Invoice has incorrect taxable amount. The value of Total excluding Tax does not match Total including Tax minus Tax amount.

Cause

Two different placeholders are used to show Total excluding Tax and Total including Tax fields. For Total excluding Tax @@TaxDetail_Taxable_Amount@ placeholder is used, for Total including Tax - @@Total@.

@@TaxDetail_Taxable_Amount@ only calculates lines that have tax category configured for them , while @@Total@ calculates all lines.

The issue is that some lines in the invoice represent resources/plans for which plan category / resource category is absent or tax category is not specified for plan category / resource category correctly.

Resolution

Please verify that all plan/resource categories have correct plan category.

Search Words

tax counting

Invoice total Amount INCORRECT

Invoice total Amount INCORRECT (part 2)

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