Article ID: 123251, created on Oct 24, 2014, last review on Oct 24, 2014

  • Applies to:
  • Business Automation 5.5


Provider placed Cancellation Order for SSL Certificate, however the order failed with the following error:

   <item key="protocol">XCP</item>
   <item key="object">TRUST_SERVICE</item>
   <item key="response_text">Order is in an unacceptable state</item>
   <item key="action">CANCEL_ORDER:REPLY</item>


There is some discrepancy with the order data on the OpenSRS side.


It is necessary to contact OpenSRS team to clarify why the error is returned.

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