Article ID: 123251, created on Oct 24, 2014, last review on Oct 24, 2014

  • Applies to:
  • Business Automation 5.5

Symptoms

Provider placed Cancellation Order for SSL Certificate, however the order failed with the following error:

   <item key="protocol">XCP</item>
   <item key="object">TRUST_SERVICE</item>
   <item key="response_text">Order is in an unacceptable state</item>
   <item key="action">CANCEL_ORDER:REPLY</item>

Cause

There is some discrepancy with the order data on the OpenSRS side.

Resolution

It is necessary to contact OpenSRS team to clarify why the error is returned.

Search Words

unknown

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