Article ID: 123224, created on Oct 23, 2014, last review on Oct 31, 2014

  • Applies to:
  • Business Automation

Symptoms

During reseller initialization on some step of Reseller Setup Wizard error appears:

Call to FILE container failed 

Cause

This issue caused by missing image.

Resolution

Please check one of the following images:

  1. Plan Image:

    SELECT "AccountID","PlanID","ImageID","DocID" from "Plan" left join "BlobDocument" on ("Plan"."ImageID"="BlobDocument"."DocID") WHERE "ImageID" is not null ORDER BY "ImageID";
    

    if DocID is empty for some plan please go Products > Service Plans > [plan_with_id_from_select] > Publication Seetings in PBA-E 5.5 and later or Product Director > Plan Manager > Service Plans > [plan_with_id_from_select] in PBA-E 5.4 and earlier and click Remove Icon button;

  2. Store's logo:

    SELECT "StoreID", "Value", "DocID" from "StoreGeneralParamVendor" left join "BlobDocument" on ("StoreGeneralParamVendor"."Value"="BlobDocument"."DocID") where "ParamID" = 'LOGO';
    

    The issue is fixed in PBA-E 5.5. Please upgrade to the latest version of PBA-E. In PBA-E 5.4 please go Home > Product Director > Online Store Manager > General Parameters > DESIGN > LOGO and click Set Default button;

  3. Store Categories:

    SELECT "CategoryID", "StoreCategory"."DocID" as "ImageID", "BlobDocument"."DocID" as "DocID" from "StoreCategory" left join "BlobDocument" on ("StoreCategory"."DocID"="BlobDocument"."DocID") where "StoreCategory"."DocID" is not null;
    

    if DocID is empty for some category please go Products > Service Plans > Sales Categories > [category_with_id_from_select] in PBA-E 5.5 and later or Product Director > Plan Manager > Sales Categories > [category_with_id_from_select] in PBA-E 5.4 and earlier and click Remove Icon button.

Then please synchronize reseller and complete wizard.

Search Words

Call to FILE container failed

Call to FILE container failed.

call to FILE container failed

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