Article ID: 123191, created on Oct 20, 2014, last review on Jan 7, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5


Orders on Domain subscriptions are failing with the following error: Process provisioning for document; Can't process doc #<doc_num>: provisioning failed: Can't call method "id" on an undefined value at /usr/lib/perl5/site_perl/5.8.8/HSPC/MT/Billing/


Such behaviour is caused by the software issue PBAS-24695. This issue is fixed in Odin Business Automation Standard version 4.5.5


To resolve the issue, please update your OBAS installation up to 4.5.5 version.

For versions less than 4.5.5 please contact Odin Technical Support team to get the workaround applied.

Search Words

Order is failing with "Can't call method "id" on an undefined value"

Can't call method "id" on an undefined value


domain subscription

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