Article ID: 123098, created on Oct 8, 2014, last review on Oct 8, 2014

  • Applies to:
  • H-Sphere 3.5

Symptoms

H-sphere installation stopped charging cards.

When one client tried to update his CC and got the error:

    "Error processing credit card: Error checking cc verification value. Probably, verification value is incorrect. Connect error, https://secure.authorize.net:443/gateway/transact.dll"

Cause

Incorrect DNS settings.

Resolution

Make sure that command nslookup secure.authorize.net returns correct IP address on your H-sphere CP server:

[root@cp ~]# nslookup secure.authorize.net
;; Got recursion not available from 127.0.0.1, trying next server
Server:         8.8.8.8
Address:        8.8.8.8#53

Non-authoritative answer:
Name:   secure.authorize.net
Address: 64.94.118.32

Search Words

Error checking cc verification value

Connect error, https://secure.authorize.net:443/gateway/transact.dll"

Probably, verification value is incorrect

Connect error

Error processing credit card

stopped charging cards

H-sphere installation stopped charging cards

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