Article ID: 123097, created on Oct 8, 2014, last review on Oct 8, 2014

  • Applies to:
  • Business Automation 5.5

Symptoms

Renewal order has been provisioned successfully while the customer does not have default payment methods specified. The payment was created for the Renewal Order automatically.

It was expected that Order would stuck in waiting for payment until payment is created manually. How to configure to prohibit payment creation.

Cause

There is a global setting in:

Home > Operations > Payment Methods

One of the payment methods is marked as "Default Payment Method for Customers".

Resolution

In order to prohibit automatic order processing, provider should verify that:

1) Account does not have any payment method marked as default (Autopayments On) in:

Home > Operations > Customers > [Customer ID] > Payment methods

2) The "Auto Apply Credits" setting is set to Off in the customer class, the account belongs to:

Home > Settings > Customer Classes > [Customer Class ID]

3) Global setting "Default Payment Method for Customers" is set to Off for any of the payment methods in:

Home > Operations > Payment Methods

Search Words

автосписание денежных средств с баланса

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 801221f8cd76fba7300d1e6817c8e08b 92711db0799e8aefe8e51f12dace0496

Email subscription for changes to this article
Save as PDF