Article ID: 123069, created on Oct 5, 2014, last review on Jun 27, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Some tasks are failing, the errors in /var/log/taskman.log are like

Task #25862218 failed remotely: Can't open /var/log/hspc/.report19297.log (Permission denied) at /usr/lib/perl5/site_perl/5.8.3/Log/Log4perl/Appender/File.pm line 66.

Cause

The behaviour is caused by the software issue PBAS-26485 that was fixed in OBAS 4.5.5.

Resolution

To correct permissions on current report files, please run

# chown apache:apache /var/log/hspc/.report*.log

and restart failed tasks.

To prevent further issue occurrences, please upgrade to 4.5.5 as described in How to upgrade OBAS system to the latest available version.

Search Words

Plesk Node #XX events process

Can't open /var/log/hspc/.reportXXXXX.log (Permission denied) at /usr/lib/perl5/site_perl/5.8.3/Log/Log4perl/Appender/File.pm line 66.

failed task

Billing issue

transaction unknown

transaction failed

On Payment

400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065 624ca542e40215e6f1d39170d8e7ec75 70a5401e8b9354cd1d64d0346f2c4a3e

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