Article ID: 122989, created on Sep 23, 2014, last review on Sep 23, 2014

  • Applies to:
  • H-Sphere 3.6.3


On any winbox plan when you click on Webshell4 button there is a message that comes up that says

    User not known to the underlying authentication module in the browser window


Incorrect Webshell is tried to be used. is opened, but it is resolving to the CP address but not to the one of the Winbox,


To resolve the issue please go to E.Manager->Servers->Enterprise and click Re-generate all system custom DNS records.

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