Article ID: 122989, created on Sep 23, 2014, last review on Sep 23, 2014

  • Applies to:
  • H-Sphere 3.6.3

Symptoms

On any winbox plan when you click on Webshell4 button there is a message that comes up that says

    User not known to the underlying authentication module in the browser window

Cause

Incorrect Webshell is tried to be used.

http://winbox.domainname.com/webshell4 is opened, but it is resolving to the CP address 10.10.10.12 but not to the one of the Winbox, 10.10.10.14.

Resolution

To resolve the issue please go to E.Manager->Servers->Enterprise and click Re-generate all system custom DNS records.

6b908665c0d1eca5bdd0141a32fd712a 6311ae17c1ee52b36e68aaf4ad066387 f213b9fa8759d57bee5d547445806fe7 2e39a5e5b1423cc126cf735bac076008

Email subscription for changes to this article
Save as PDF