Article ID: 122977, created on Sep 21, 2014, last review on Dec 30, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Something does not work correctly and in /var/log/hspc/hspc.log there is a record:

Can't call method "get_profile_entry" on an undefined value at /usr/local/share/perl5/HSPC/MT/Fraud/Chain.pm line 335.

There could be a wide range of symptoms, like when orders are placed with a new card, the 3d Secure page does not appear through Paypal gateway or new customer registration that ends with the error above.

Cause

The issue is caused by failing Fraud Guardian plug-in. To verify that, please go Top > Commerce Director > Anti-Fraud Manager > Anti-Fraud Plug-ins > Fraud Guardian There you will see the Cannot load the selected plug-in. error message.

The Fraud Guardian plug-in is not supported since OBAS 4.5.2.

Resolution

Please delete anti-fraud rules that are based on the Fraud Guardian plug-in under Top > Commerce Director > Anti-Fraud Manager > Anti-Fraud Filters.

Search Words

major upgrade

Fraud Guardian

get_profile_entry

Chain.pm

Cannot load the selected plug-in

3d Secure

400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065 624ca542e40215e6f1d39170d8e7ec75 70a5401e8b9354cd1d64d0346f2c4a3e

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