Something does not work correctly and in
/var/log/hspc/hspc.log there is a record:
Can't call method "get_profile_entry" on an undefined value at /usr/local/share/perl5/HSPC/MT/Fraud/Chain.pm line 335.
There could be a wide range of symptoms, like when orders are placed with a new card, the 3d Secure page does not appear through Paypal gateway or new customer registration that ends with the error above.
The issue is caused by failing Fraud Guardian plug-in. To verify that, please go
Top > Commerce Director > Anti-Fraud Manager > Anti-Fraud Plug-ins > Fraud Guardian There you will see the Cannot load the selected plug-in. error message.
The Fraud Guardian plug-in is not supported since OBAS 4.5.2.
Please delete anti-fraud rules that are based on the Fraud Guardian plug-in under
Top > Commerce Director > Anti-Fraud Manager > Anti-Fraud Filters.